[Resolved] Tata Docomo — Service disconnected without any information, that too in international roaming | |||
Hi My nos [protected] and [protected] where disconnected without any information or notice. I had activated international roaming for my number and on the second day service was disconnected without any information. I am abroad, hence my wife inquired about the reason and was shock to hear that we had a bill of Rs 25000, that too with no calls done. Now these people are saying pay the bill first, though they are not able to give details as the bill is not generated. Also according to normal procedure they disconnect my connection if it goes above 8000 as security, I dont understand why they waited this time. Now the scene is I activated my international roaming on second day service is disconnected and on third day shock of Rs 25000 bill. This is not the first time we are using international roaming facitlity, we had used Airtel for 5 years with no issues for billing max it went till 6000 with normal calls. But this was first time a warm welcome from Docomo. I hope there is some logical answer to my complaint other than just pay the bill and keep quit. Regards Amit Shinde [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Mr. Shinde,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Further we request you to make the payment of Rs. 19073, to restore your numbers. Kindly note that your number has been barred due to usage.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
Thanks and regards,
Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding billing. However, we are unable to contact you, since the call was not answered. Further we request you to make the payment of Rs. 19073, to restore your numbers. Kindly note that your number has been barred due to usage.
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
Thanks and regards,
Tata Docomo.
Hello
Sorry to say but my querries are not answered completely, and I did not receive any call as you have barred my numbers for your information, still if you feel calling me call me on +[protected], i will be happy.
Please see Germany timings before calling.
Can you please answer my below questions
Q1) Is my Bill 25000 or 19073 or as informed by local customer care today 14000? (Too much of variation in all departments)
Q 2) What is my usage Calls or internet?
Q 3) Why my connection was not barred at 8000 which was limit set to my number? ("It is a rule" when I approached your customer care)
Q4 ) Why there was no information on excess usage which is regular practice you follow?
Q 5) On what basis my number was disconnected?
Your mail only reflects Bill amount and instruction for paying it. Dear it is easy to you to say when it is not from your pocket.
And I hope you went through mail keenly.
Regards
Amit
Sorry to say but my querries are not answered completely, and I did not receive any call as you have barred my numbers for your information, still if you feel calling me call me on +[protected], i will be happy.
Please see Germany timings before calling.
Can you please answer my below questions
Q1) Is my Bill 25000 or 19073 or as informed by local customer care today 14000? (Too much of variation in all departments)
Q 2) What is my usage Calls or internet?
Q 3) Why my connection was not barred at 8000 which was limit set to my number? ("It is a rule" when I approached your customer care)
Q4 ) Why there was no information on excess usage which is regular practice you follow?
Q 5) On what basis my number was disconnected?
Your mail only reflects Bill amount and instruction for paying it. Dear it is easy to you to say when it is not from your pocket.
And I hope you went through mail keenly.
Regards
Amit
Hi
My No. [protected] was disconnected without any
information or notice. I had activated international roaming for my
number and on the second day service was disconnected without any
information.
I have received my bill with Rs. 107231/- which is very high, all charges are for internet international roaming for few hours, which is not bearable . I am 3 year old customer with track record of payments and billing which comes in between[protected] not more than that . I have used only internet for some time when i was in Dubai for business purpose, how come the bill this much please give clarification, when i went for international calling activation to tata gallery two or three days prior to trip, it should be explained clearly how to use international roaming calls and internet usage which was not given. & where i went ter was no connectivity to use internet then howcum this bill .If India Planning to grow with economy and telecom companies are charging this much for use of internet for few minutes for business purpose, how India will grow with their future plans. We plan for higher as exports from India, this way how exporter will plan for business trip and calls and usage of internet for business purpose.Request you to reverse the 98000/- charges charged for international internet roaming and activate my phone. I am having all work on mobile where as my mobile is off from last 21 plus days, kindly activate my phone and reverse the charges at the earliest to continue with the services, my work is held stop, my all work is on phone. I had loss of Rs. 2 lacs till now who will bear this loss, tata will loose customer and regular business income for lifetime and with negative image on customers. We trust on TATA rather than Reliance becoz TATA is brand, TATA is trust for us.USA & other countries are focusing on how to reduce the costing for all means of communication for business so that take a step ahead towards nation economy growth.Hope my complaint will be look into matter by honorable peoples, ministers, senior authorities and people kept for consumer grievances.
This is not the first time we are using international roaming facitlity,
we had used Reliance for 8 years with no issues for billing max it went
till 6000 with normal calls. But this was first time a warm welcome from
Docomo.
I hope there is some logical answer to my complaint other than just pay
the bill and keep quite.
Looking ahead with kind cooperation & resolution of billing amount.best regards /shilpa
My No. [protected] was disconnected without any
information or notice. I had activated international roaming for my
number and on the second day service was disconnected without any
information.
I have received my bill with Rs. 107231/- which is very high, all charges are for internet international roaming for few hours, which is not bearable . I am 3 year old customer with track record of payments and billing which comes in between[protected] not more than that . I have used only internet for some time when i was in Dubai for business purpose, how come the bill this much please give clarification, when i went for international calling activation to tata gallery two or three days prior to trip, it should be explained clearly how to use international roaming calls and internet usage which was not given. & where i went ter was no connectivity to use internet then howcum this bill .If India Planning to grow with economy and telecom companies are charging this much for use of internet for few minutes for business purpose, how India will grow with their future plans. We plan for higher as exports from India, this way how exporter will plan for business trip and calls and usage of internet for business purpose.Request you to reverse the 98000/- charges charged for international internet roaming and activate my phone. I am having all work on mobile where as my mobile is off from last 21 plus days, kindly activate my phone and reverse the charges at the earliest to continue with the services, my work is held stop, my all work is on phone. I had loss of Rs. 2 lacs till now who will bear this loss, tata will loose customer and regular business income for lifetime and with negative image on customers. We trust on TATA rather than Reliance becoz TATA is brand, TATA is trust for us.USA & other countries are focusing on how to reduce the costing for all means of communication for business so that take a step ahead towards nation economy growth.Hope my complaint will be look into matter by honorable peoples, ministers, senior authorities and people kept for consumer grievances.
This is not the first time we are using international roaming facitlity,
we had used Reliance for 8 years with no issues for billing max it went
till 6000 with normal calls. But this was first time a warm welcome from
Docomo.
I hope there is some logical answer to my complaint other than just pay
the bill and keep quite.
Looking ahead with kind cooperation & resolution of billing amount.best regards /shilpa
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.