[Resolved] Tata Docomo — Sim card activation

shubhgupta123

from Mumbai, Maharashtra

Address:

411057

On[protected] my old sim card stopped working. So, i get it replaced from the tata docomo brand store (Shop no. 1, shantai complex, opp. Pcmc school, kaspate vasti, wakad, pcmc, maharastra, pin-411057) and they told me that it will get activated within 3 hrs. On[protected] i again went to store 2 times but still no result and same day i also called customer care 2-3 times. This goes for 2 days. On[protected], store manager said there is problem with this sim. So he gave me another sim, which also not get activated since 3 days. My visits to store is still happening and customer have no response to my queries. That sim was my official purpose sim and no one from my office is able to connect with me. Your poor services caused me lots of mental harassment. I want my sim card to get activated soon enough and explanation from the higher authority of the tata docomo

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Oct 30, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Tata DoCoMo Customer Care's response Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and exact location so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.

Verified Support

Sep 29, 2016

Tata DoCoMo Customer Care's response Dear customer,
As you have still not shared your contact details we assume that your issue is resolved, in case you have any further queries /issues you can mail us at [protected]@tatadocomomarketing.com
Thanks and regards,
Tata Docomo,
Customer care