Tata Docomo — Speed & Connectivy issue from last 6 monts

Hi, please see mail from company below : Dear Mr. Singh, Thank you for writing to us at Tata TeleServices Ltd. We acknowledge the receipt of your mail dated May 6, 2015 regarding Tata number [protected]. With reference to your appended mail and in continuation to our telephonic conversation on your alternate number 98...44 May 6, 2015. We would like to inform you, that testing was done in your area by our Network team and it was confirmed that your area at present falls under highly utilized category. To cater to this issue, a new site in this locality is planned, however there is no timeline available for the commencement of the same. Hence, we regret to inform that you may experienced fluctuating speeds due to this. Since due to this known network concern, if the situation becomes distressing, and you are not at all able to use your photon services, we request you to opt out of our services. In case you would like to opt out, please drop a line of confirmation so that we can comply with the same and proceed further for disconnection. As a special case, we will disconnect your number with in 24hours of receiving confirmation. Normal process takes at least 15 days time. Moreover we would like to inform you that as per company norms refund of your device cost are applicable only within 30 days from the date of activation. We regret to inform, in your case this is not applicable as of now. We appreciate your patience and hope for your continued support to help us in our effort to provide you the best of our services.