Tata Docomo — Steal Money from consumer by making false committments

Address:

Bangalore, Karnataka

Series of complaints are enumerated below: 1. Rs. 850/- was charged at the point of conversion of from prepaid to postpaid. I was told by your executive that it will be refunded after 3 months and adjusted in the bill. But, now customer care tells me that only Rs. 500/- is refundable and that too at the time of closing the number. Also refused to tell me the name of the executive who initiated my connection. Does TATA DOCOMO as a company steal money from the customers by making false committments? I want my money(Rs.850) back, please tell me how? 2. For the month of April'15, my due date to pay the bill was 15th May'15, but without any warning of "disconnecting the services if credit limit crosses" my services were stopped on 8th May'15, much ahead of the due date. How can you guys discontinue the services without any warning? 3. After paying the bill for April'15 on 9th May'15, I am recieving daily sms telling my unbilled usage usage is Rs.3400. How can you traumatize a consumer by sending such wrong and baseless messages, even when he has paid bill even before the due date? 4. I have tried calling customer care several times to resolve issues, but in night hours I recieve responses to call in the day time. And when I call in daytime, they either put on hold (only to disconnect later) or say servers are not working, please call after 4 hours. What are the customer care execs for if they cant resolve a single query over the span of 15 days? 5. Representative names whom I had last talked to: HARISH and RATHA at Hyderabad location. (they refused to share Emp IDs when asked giving excuse that they are for internal purposes) -- Best Regards, Rittvik Agarwal (+91 [protected])