[Resolved]  Tata Docomo — Tata Docomo - ads before caller tune

Address:Kanchipuram, Tamil Nadu

'm a Tata Docomo GSM Prepaid customer, I've activated caller tune for a monthly rental of Rs.36/- and song selection charge of Rs.20/- I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune. Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (198) and also mailed them [protected]@tatadocomo.com but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune. my number is [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
As per the attachment shown below previous complaint on this network has been resolved and you service provider have cut the intro prompt for the customer complaint posted here .But for me now you are again calling and telling that it is as per TRAI regulation . That means for that customer you disobeyed TRAI rules & regulations?? If so ill forward my complaint like that to TRAI . seriously you are making fool of customers . You people are telling this is mentioned in TRAI website but not providing Link for that ??. Just share the link here so that all people will came to understand.

Dear Customer,

As per the discussion over call, regarding the promo for caller tune service we would like to inform you that as per TRAI guidelines we are unable to deactivate the promo before the song.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.
As per the attachment shown below previous complaint on this network has been resolved and you service provider have cut the intro prompt for the customer complaint posted here .But for me now you are again calling and telling that it is as per TRAI regulation . That means for that customer you disobeyed TRAI rules & regulations?? If so ill forward my complaint like that to TRAI . seriously you are making fool of customers . You people are telling this is mentioned in TRAI website but not providing Link for that ??. Just share the link here so that all people will came to understand.

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