[Resolved]  Tata Docomo — Tata DoCoMo - cheated with e-stick of 3G and give service of 2G, bad customer care service

Address:

Pune, Maharashtra

I am using Tata Docomo - 3G e-stick facility. Since last 15 days I am facing problems that I am not able to connect to device using 3G network. I have plan of 10 GB and have used only 2 GB as of date.
I called to raise complaint on 21 July but they refused to take the complaint citing reasons that this is the server issue they are facing and would be resolved in 1 day.
Finally they took complaint on 25 July and noted my wrong number (which I got corrected after calling them 9-10 times on subsequent days). On each day after I called them to mark my correct number they say repeatedly that you would get a call back in next 24 hours which never happened and they closed the complaint.
I called them again on 2 Aug for a new complaint, just to hear that in your area there are a lot of 3G stick user and you would face this problem as they do not have necessary infrastructure for this and refused to take my complaint. They told that the problem would be there till company installs new tower or server.
If you do not have necessary infrastructure then why did you sale all these e-sticks without taking cognizance of your own infrastructure.
Now I am in a situation like, I am paying rs 1011- without even getting the services that I should get from this. And customer care also not taking the complaint.
I have been facing network issue since last 3 months and it never got corrected.
I would never recommend this service to anyone.