Tata Docomo — tata docomo torcher

Address:Bangalore, Karnataka

hi all I was using tata photon 3G connection on dongle. Due to my marriage I could not use my data card. Expecting this well in hand, I have called up customer care and informed them to disconnect my connection. I have been assured that it will be taken care. However, it was not. After marriage I don't had Internet connection for some days and I have seen that instead of my disconnection request bill was generated. When the docomo team called me to inform on the unpaid bill, I have again informed them. They confirmed with me the reason for disconnect request and assured to get it done. This happened many times and they did not disconnect it and generated bills for 3 months with 0 data usage. Later also I asked them many times the reason for generating bill when there is no data usage and also when I have requested for a disconnect. Instead of addressing this, I was getting threatening calls that it will be taken with police, court etc. When I said I am not ready to pay the amount for which DoCoMo team was the reason, that person scolded me in bad words and was saying that I should reach the office personally for getting any connection disconnected. I believe this is not correct. Firstly, I should have been told this first time when I called the team for disconnect itself. It was not told to me but just false assurances were given in the calls to me. Secondly when a connection request can be taken via phone and a person will be sent to our location, why disconnect request can not be taken on phone. Thirdly the people should not abuse a person like that when I told them that I am not fine with the approach. Till date I am getting these kind of disturbing calls wasting my time and creating a mental torcher. They people calling are not even be able to understand English and for that also they will be scolding on the call. I can't speak in Hindi but can understand. Also some people called up saying that they are police, lawyers etc. I don't believe they are from their speaking style and they also did scold even. If this is taken up legally, Docomo services will be treated badly for causing this kind of mental agony to customers and also for this fraudy attitude. In addition, I got some Amnesty offer in Mar-2015. I am not happy with that approach even as to why I have to pay the amount when I have not used the data, I was not the reason for the not disconnected connection and I have been given this much of agony from the company. My docomo connection no [protected]. I request to stop all these kind of torchers any more and further mails or communications on bill payment. Regards, Lakshmi
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Tata DoCoMo customer support has been notified about the posted complaint.
Nov 23, 2015
Updated by avanc97
The reference number[protected] quoted here by Docomo team is an example of ignorance. They have done something as per their wish (crediting Rs 445 to my account number)and without my consent the request was closed and no body responds on mails. Indeed i had even mentioned that if I am not getting any response on mails in two days i shall consider the issue closed. However, they again started the harassment now.
Complaint comments 

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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,

This is with reference to your complaint regarding the billing of your Tata Docomo connection. In this regards, we would like to inform you that the complaint docket number[protected] has been registered and you shall receive call shortly.


Regards,
Customer Care,
Tata Docomo.
Hi team As discussed on phone I have been sending mails on [protected]@tatadocomo.com but just getting auto replies. Request you to please update me soon on this
Hi Docomo Team, Please note that you can not call me and say that you will go for lok adalat when the things to update are pending from your end. I am not ready to takeup any more calls and waste time here and there. Please do not make me go violent. If its a mishap from your team members of not cancelling my connection and you blindly generate bills, I can not pay them. I have come up for a settlement here and i am not getting proper response from your end. I am not criminal minded, so i do not have any proofs to submit, but Docomo team utilizing this is not a good thing. If your team has ignored my request, then from where shall i get the request number. I hope you understand this.
I can pay only Rs 1500/- for your mistake and harassment and wastage of time caused by you.

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