Tata Docomo — Tata Docomo walky not being activated when new walky is bought as old walky is not working

Address:

Kolkata, West Bengal

I am a customer of Tata Docomo walky for more than 4 years. As the existing walky handset has given some technical problem, I decided to buy a new walky set. I bought that from Tata Docomo store, City Centre, Saltlake, Kolkata on 11/08/2015 and still they still have not activated that. I went to the store on 14/08/2015 and discovered, they forgot to raise a Service Request against it. Finally, they raised a service request on 14/08/2015 with the no,[protected]. But still I am calling the customer care and the store representatives, but the activation is not done. Feeling so helpless being a customer of Tata. This is a real harassment to a loyal customer. Thoroughly disappointed with the service from the biggest business house of the country. Don't know what to do. I am tired of going to several tata docomo offices. Thinking of talking a legal action against this harassment.