Tata Docomo — Tata Photon Asking for money

Address:

Ahmedabad, Gujarat

I had a tata Photon Wifi dongle postpaid that i bought from Ahmedabad and was to be used at Pune as I had to go there for few months. I was told the there will be no speed issue at pune and I will get high speeds. I was not getting the promised 3g speed in my dongle, the speed was pathetic even slower than the 2g. So I went to cancel the dongle after 2 months, they took some Rs 270(approx) extra from the amount mentioned in the bill stating that it was cancellation charge. I had gone to cancel the connection in the middle of the month, though I haven't used the dongle for a single MB of data, during cancellation also I asked the lady at the store whether I will be charged for this month and she replied in negative. She said as you haven't used any data and you're getting it cancelled You will not have to pay the charge. Now the people at Photon are harassing me daily asking me to pay the charge for the month in which I had cancelled the dongle.
Had I been told earlier that I will be charged for the dongle, I would have got it cancelled after the completion of the month. It's not about the mere 650 Rupees that I have to pay, it's about the level till which companies like Tata can go to harass the customer. First of all I was promised false speeds, I mentioned my area o[censored]se and the store people told me that their will be no problems with speed still I was getting pathetic speeds. Secondly they couldn't solve the speed issue even after repeated complaints. Third, the store lady said I will not be billed for the month, whereas I was actually charged. Now, they are harassing me everyday to pay the money. I am not going to pay the money as it is false

I would advise everyone, please don't buy any of the Photon or docomo products otherwise you will also have to face all these issues.