Tata Docomo — Tata photon max wi-fi speed capping issue

Address:

Kolkata, West Bengal

My tata photon max wi-fi no. is [protected]. I have been using this connection for over last 3 years now. Two months back, I upgraded from Photon plus to photon max wi-fi by paying a deposit of INR 1950/- for the new max wi-fi device. I was promised a speed of 9.1 mbps. In the first month, I got good internet speed. Next month (this month), even though i did not use my 10 GB hi speed data, the speed suddenly dropped drastically. Numerous speed tests performed showed that the download speed is at 0.45 mbps (max). Thereofore I am unable to wach you tube and other such heavy websites. I have called up the customer care and even written an email (on June 20, 2015) to their customer support regarding the issue. The revert I have got is that there is a high speed congestion in my area, and it cannot be said as to when the congestion problem will be rectified. (It could take one day, one month or one year...!!!) It is surprising to note that the high user congestion in my area has come about all of sudden, and is there 24 hours of the day - morning, evening or night; 24x7...whenever I log on! Also, it is noteworthy that another photon max wi-fi connection of my friend runs smoothly in the same building and at the same time when I have slow speed due to a so-called high user congestion. Considering the above, I decided to shift from my present internet service provider (Tata Docomo), and requested a refund of 1950/- paid against my wi-fi internet device, as I paid for hi-speed, which I am not getting. I am being told that a refund is also not possible. Therefore, neither am I getting the hi-speed promised by photon max wi-fi, nor is the company willing to refund the 1950/- deposit for the hi-speed photon max wi-fi device. Why should I pay for a hi-speed plan (INR 750/- per month) and also INR 1950/- for the hi-speed device, when I am not getting the promised hi-speed internet usage. Till date, it has been over 22 days since I raised a complaint, and there is no resolution. Also, there is no timeline by when there will be a resolution. Therefore, all I want is that the company either provides me the hi-speed that I was promised, or they refund my INR 1950/- given for the max wi-fi device.