[Resolved]  Tata Docomo — Tata Photon Max Wifi Activation

Address:

Bangalore, Karnataka

I upgraded my existing photon data card to Photon max wifi data card on 12 th September. A guy came to our place and the device was paid for. He informed us that it'd take two to three hours for activation and explained the installation procedure to us before leaving.Today, it is 15th already and there is no sign of activation. We have made umpteen number of calls to the Customer Care center but the results are the same always: they respond that we should wait for a confirmation SMS before activation. When asked about the reason for undue delay, they never give any satisfying explanation. This is not the first time for us: a few months back we were unable go get a tata docomo mobile sim activated, the apparent reason being that the verification failed which in reality never took place. I'm not aware of how it aorks for the customer care nor am I bothered. But I am sufficiently miffed at the third grade service they provide to their existing customers, perhaps believing that they do not have other options than sticking for this crap. Anyways it would be hugely helpful if the Tata Docomo team could at the least provide us an explanation for this behavior, if not provide a better service. Details: Account no [protected]. MEID A000004F4B27F1