Tata Docomo — Tata photon max wifi simple account problem not resolved for 2days and waiting..

Address:

Chennai, Tamil Nadu

Tata photon max wifi number: [protected] im a postpaid tata photon customer for 4 years, i upgraded to tata photon max wifi 10month ago, i had no issue so far, i get 4mbps at my house normally. but for last 5days suddenly my speed is dropped to 400kbps so i cant watch youtube or any other heavy websites. i registered a complaint day before yesterday, they sent the field engineer yesterday evening. He had his own device for testing, on his photon plus device he got around 1.8mbps speed but on my photon max i got 400kbps speed at the time of testing, so he called his backend team to check my account, they found out that their system mistakenly added a speed cap to my account before even i consuming my free data. i have consumed only 13gb out of 30gb of data. He asked his team if they can remove the speed cap, but they said they can only check my account they cant remove the cap. so he called tata photon customer care and asked them to remove the speed cap, but that lady at the other end said she can give only give information, she cant remove speed cap. so the field engineer said this is a simple issue, he will forward this to another team to remove my speed cap and he left. now 1 day past but still this simple speed cap issue not resolved. so i tired of waiting and called the customer care again. the person at other end told me its not speed cap issue, the increased number of customer in my area made my speed to drop to 400kbps. i mean for 4years and day ago i was getting 4mbps almost all time of day and suddenly next day they got 100s of customers around my house? thats a total BS excuse. i told him if thats the problem then other photon device should also get the same speed, your field eng's photon plus device getting 1.8mbps speed then my max device should get above that at that time. even i told him that your field eng confirmed from other teams that my acc speed is capped but he is not accepting that. he just kept saying the problem is increased number of customer around my house and trying to close my complaint. I told him not to close my complaint before it resolved and move it to higher authority and put a higher preference on my complaint. he then said ok i will give higher preference and asked me to wait till may 2nd, that is 2 more days. COMON! this is simple speed cap issue, for that wait 2 more days? i have important works online. if this simple issue not resolved by tomorrow then im moving to some other provider. and for the past 4days i cant use Internet normally because of this faulty system error, so im requesting discount on my next bill.