[Resolved]  Tata DoCoMo / Tata Photon — TATA photon - Demand notice on Bill Payment

Address:

Coimbatore, Tamil Nadu

I took Photon connection in Sep 2012, the details of the devices are as follows: Order No : [protected] Account No.[protected] / Photon+ No: [protected] / Device (MEID: A00003384C932, pESN: 802BA11C, S/N: A4G9MA[protected]). 1. The above given device was the one which was given to me as part of my connection. 2. From the initial receipt of the device, I was able to use the device provided to me till Oct 2012 and then it got disconnected. After frequent requests and complaints, I was informed that the device which I was provided with ("MEID A[protected]C932") is not mapped to my account "[protected]". It is a very serious lapse from the company while providing the devices to the clients who registered for it. The entire registration and handing over of the devices took place at my office premises and I did not go out to make any dealing with the tata docomo team members. 3. Even though I did not make use of the device after Oct 2012, I still paid till Mar 2013. Two of the company representatives came to my office, and I asked them to provide me with the usage log pertaining to the device which i am in possession of. As of now, they did not provide those details. 4. I have not made use of any telephony service with the provided device(details are appended above), after Oct 2012. Also for a device which I am not in possession I was billed across(stating it is linked to me)stating for its usage. Your welcome email or any other documents never informed about the device information attached to my account. Wrong device attachment to my account was informed to the local tata outlet (Situated @ Ashoka Plaza - Coimbatore), and they could not do anything in this matter. The local office here asked us to ignore further messages. They simply acknowledged the fact the device was wrongly send to me. They could do nothing about that. Is that the way the work is carried out and customers harrassed? 5. The same was reported n times to the support cell, but nothing actually happened other than the request and mailers for payment of Rs.2206. The messages/mailes also accompanied with harrassment calls. Attaching the email copy [protected][protected][protected] Dear Mr. Lazar, Thank you for surfing with Tata Photon!This is with reference to your e-mail dated 30-11-12 regarding connectivity related concern for your TATA photon number [protected].Please accept my sincere apologies for the inconvenience caused to you.As per the mail, we would like to inform you that the MEID A[protected]C932 number which you have provided is not mapped with your number [protected].The MEID A[protected]C932 number is mapped with [protected]. Hence, we request you to kindly visit the nearest Tata outlet for further assistance. For any further queries, please get in touch with us on our 24/7 toll-free helpline number[protected] & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.Now you can manage everything about your account by logging on to our website www.photon.tatadocomo.com. It is a quick and easy process. All you need to do is register on ‘My Account’ which enables you to know your daily usage, , to make bill payments, view & download Bills, check Last payment made details etc.We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.Warm Regards, Kalpana.TATA Docomo - Customer Service. [protected][protected][protected] Sadly to say nothing actually happened after so many visits to local office. I also a registered post to the main head office at chennai, but still not updates other than the pending amount which is linked to a device not part of my package. Really tired of these whole stupid messages and support from the tata docomo support cell. This is really frustating for me. Please resolve this issue.