Tata Docomo — Unable to recharge photon plus dongle

prahladyeri

from Bengaluru, Karnataka

Address:	411004
Website:	recharge.tatadocomo.com/ORPortal/start

Hello,

I am using Tata Photon Plus (CDMA) dongle since a long time (around December, 2013 if I remember correctly), the number is [protected]. However, I haven't recharged it since many months. Today when I tried to recharge it by visiting the Docomo website, I was told that the number was not valid.
Can you please let me know the status of my photon plus dongle? If possible, can you also activate it if it is not done already?

Thanks,
Prahlad

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We would like to inform you that your photon number is disconnected on 07-OCT-15 with the service request number[protected]. Please note that we have received the payment of 317 and the same has been successfully updated in our records. Kindly note that your current outstanding amount is Rs. 00 and hence forth you will not receive any bill or alerts from our side.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

prahladyeri

from Bengaluru, Karnataka

Hi,

Thanks for the reply, but there seems to be some mistake, I've never raised any service request to disconnect, and nor do I receive any bills (mine is a pre-paid dongle). Please check your records and activate my dongle if possible.

Thanks,
Prahlad