Tata Docomo — Unethical behaviour and payment issue

Address:	560029
Website:	www.tatadocomo.com/contact-us.aspx

— forwarded message — from: shibendra das
Date: sun, jan 31, 2016 at 10:05 pm
Subject: complain over tata docomo pathetic customer service * [protected]
To: [protected]@trai.Gov.In, [protected]@trai.Gov.In, listen. [protected]@tatadocomo.com, nodal. [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com, [protected]@tata.com, [protected]@tatatel.Co.In, nodalofficer. [protected]@tatacommunications.com, appellate. [protected]@tatacommunications.com, [protected]@nttdocomo.com, nodal officer mum, listen. [protected]@tatadocomo.com, ravindran. [protected]@tatacommunications.com, [protected]@tata.com, [protected]@tata.com, rajeev. [protected]@tatatel.Co.In


*pathetic service from tata docomo call centre*


Hello,

Iam writing this mail to inform you that the kind of service i received from your managers at tata docomo call center was pathetic.

I did a mobile recharge of my phone on 30 jan-2016 through paytm.

Mobile @ [protected] (Karnataka, bangalore)
Transaction id : [protected]
Time of recharge 13:53 pm

Mode of payment - paytm

The recharge did not happened successfully but the amount was deducted from my bank account. I immediately reported the incident to call centre but as it was expected they made me fool by giving false expectation that i will get my refund back (Which is expected from the call centers of tata docomo they are good making fool)

Today i called again in call center 31-jan-2016 21:20 time and this time i spoke to manager of call center.

Very bad and pathetic way of handling customer issue and no sign of taking ownership rather then re-directing me to contact paytm for refund. And n that manager disconnected my phone when i asked him to give me the complain number he did not even registered a complain

Check the call records from my number and see how your service team behaved.

Is this the way tata dcomo gives service to customer??

Shame shame

I believe your posters for quality service is just to make people fool and take money from there pockets in india.

Please do not make such claims if tata docomo is not able to give proper service.

I do not care whether i get my money back or not i will make sure that i will highlight the pathetic behaviour made by the manager of tata docomo in social networking sites, let people know how the service tata docomo provides.

Shame shame

No wonder why the consumer are rejecting tata docomo service and migrating to other vendors for telecommunication service

Tata docomo has worst customer service team in call centre and management level.


Thanks for a worst service to consumers.

I will make sure to change my phone service from tata docomo to some other service providers.

Regards

Customer frustrated by yata docomo call center service
Shibendra das