Tata Docomo — Unnecessary balance deduction

Dear Mr.Maniratnam,

We tried to speak to you personally on your number : [protected], to know your exact concern. However we were unable to contact you since the call was not answered. We request you to write a mail to [protected]@tatadocomo.com

Thanks and regards,
Customer Care
Tata Docomo.

Hi I am Usha, I Have Been using Tata Docomo Network Since 2 Years, This is the 3rd Time i am facing the Problem with Unnecessary Balance Deduction,

Today Morning I Have Activated an Offer With 16/- for "15 days Unlimited Whatsapp Service" Then I started Using whatsapp for 4 Hours Then Suddenly I have checked My Balance then I Observed that Money is Deducting from My Main Balance, Then I Have Complained to TATA Docomo Customer Service Center, Then They Said that U need to Signout of All the applications which are Already Opened, Then I did the Same Thing and Checked the Balance After 5 Mins Then I Have Observed the same Deduction. Then I have Called to the Customer Care again but they Could not received the Call More Over they Blocked the Number, Then I tried from Another Number, Now Connected But he is not Responding well, So I am Complaining here To Resolve the Issue as early as Possible

Dear Usha Meka

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

my contact no is [protected]
alternate contact no [protected]
mail id: usha.[protected]@gmail.com

Dear Ms.Usha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ms.Usha,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

.Hi

Its been 5 days, I didn't Get any Response from Tata Docomo Team..Still How Many Days do I need to Wait to Resolve My Issue..

Thanks Tata Docomo..For Your Support, But Only thing I want to Say is Please Resolve the Issue ASAP..To Resolve MY Problem It took Nearly 1 Week,

Please ensure that the Customer Support People Should Resolve the Issue Rather than Responding After raising the Complaint in the Consumer Forum.


Thanks Team .

Dear Ms.Usha,

We have forwarded your complaint to the concerned department. Please bear with us in the interim.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Ms.Usha,

As per the discussion over call regarding the balance deduction of your Tata Docomo connection number, we would like to inform you that as per our records it was found that there is no wrong balance deduction and you have been charged correctly as per your data usage.

Further, we would also like to inform you that the amount of Rs. 60/- has been adjusted in your account as a goodwill.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Sir, my(mob.[protected]) its been again balance deduction with in a week, which was solved just 3days before again they have deducted 34rs from my account without any information, this really an unethical process that this company had, they total deduct whole amount expect (0.05ps)were we can't make call to customer care.So i request you to solve this process as soon as possible and i also request you to make mark against this type of process in future.Thank you