[Resolved]  Tata Docomo — Unnecessary charges added to my postpaid account due to wrong plan activated

Address:	Bangalore, Karnataka
Website:	www.tatadocomo.com

Hi team, I am having a postpaid connection with Tata Docomo with mobile Number - [protected]. I have been requested to activate a plan of "Local+Std" plan, but the tata docomo executive has been activated a wrong plan of Local+roaming and I was not informed about this plan then in the next billing they have been charged me an amount of Rs.4087.00 which is totally a fake charge. So I raised a complain in docomo regarding this amount complain No[protected] they told it's a fault from docomo executive who activated the wrong plan so they will wave off the access amount and immediately changed the plan to my requested plan which is "Local+Std" of Rs.899+service tax, but they till this date[protected] didnt wave off the access amount which is of Rs.2806 and instead again without informing me they send me message with issue resolved. I again placed a complaint against this complain no[protected] and they told in call it will get resolved no need to worry, but still it is not resolved and again got a message with issue has been resolved and also with lots of warning messages that due amount is pending with Rs.2806, but I paid my rest actual amount which is Rs.1280.00 before due date. Now for this month they have raised a bill of Rs.1785 in which again a fake charge of Rs. 368.50 has been included for making Std calls, but as per my plan of Local + Std should be free. this amount also should wave off only I should be charged with a valid amount of bill and I am ready to pay the valid amount as well. Kindly do the needful