[Resolved] Tata Docomo — unnecessary,activation of keeda pack | |||
I am using [protected] tata docomo no, and i am charged for this keeda pack, without my concent.My internal balance and special balance is deducted for this waste keeda pack.This pack was activated on 11sept14, and i called customer care today18sep14, when i checked my phone today and there is no balance in it. customer care said they would not refund my balance... i want my balance back... Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 18-Sep-14 from your handset.
We would like to inform you that the deducted amount of Rs. 42/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 18-Sep-14 from your handset.
We would like to inform you that the deducted amount of Rs. 42/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
Thank you for your quick action, amount has been credited. Hope this won't happen in future.
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Customer Care
Tata DOCOMO.