Tata Docomo — Unwanted activation of value added services (vas) | |||
My phone number is [protected] and it is a post-paid connection. Sir/Ma'am this is the incidence which took place today : Today in the afternoon at 3:52 PM, my mother received a call from the number [protected]. They asked my mother about our address, my mother's name and my father's name and other details regarding his profession and Office Address since we just upgraded our connection from Tata DoCoMo Walky (CDMA based) to the new one which is based on GSM. Right after asking my mother about all the details, they instructed my mother to dial 2 in order to confirm activation, and when she did press the button, they activated a service named Call Me Tunes. Even after deactivating the service manually, they sent another message around 7:38 PM which had the content saying, "your nametune request is registered now and will be activated within three working days." Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Customer,
We tried to speak you personally on your number. However, the same was not possible as the number was switched off. We would like to inform you that kindly re-insert your SIM, also check with the other handset and select the network operator manually as Tata Docomo in your handset. If you still persists the same concern we request you to revert us with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not:
Regards,
Customer Care
Tata Docomo
We tried to speak you personally on your number. However, the same was not possible as the number was switched off. We would like to inform you that kindly re-insert your SIM, also check with the other handset and select the network operator manually as Tata Docomo in your handset. If you still persists the same concern we request you to revert us with complete details to raise a complaint. 1. Error Message: 2. Problem since (no. of days): 3. Is it related to particular date & time (any specific time in the day): 4. Number of Signals (indoor/outdoor): 5. Town/city: 6. Area Name: 7. Landmark: 8. Pin code: 9. Alternate Contact No: 10. Sample number: 11. Handset Model: 12. Handset support GPRS: 13. Manual network selection done or not:
Regards,
Customer Care
Tata Docomo
Dear Customer,
We regret the inconvenience this may have caused to you. We will check again and get back to you.
Regards,
Customer Care
Tata Docomo
We regret the inconvenience this may have caused to you. We will check again and get back to you.
Regards,
Customer Care
Tata Docomo
Dear Customer,
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that an adjustment request for the call me tune charges has been raised and same shall be posted to account basis approval. Kindly make a note of the same. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that an adjustment request for the call me tune charges has been raised and same shall be posted to account basis approval. Kindly make a note of the same. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Regards,
Customer Care
Tata Docomo
It's been about a month now, my problem has still not been solved. This wasn't expected from Tata Docomo. Moreover, the service they render to the customers is really bad. If this continues to happen, I'm willing to switch to another network. I don't want to waste my time on them. I'd rather buy a better connection even if it costs me a bit more. Shame on you Tata Docomo.
Last but not the least, I'm not going to pay the extra charges for the payment of bill after the due date because, the amount mentioned in the bill was vague and invalid. Also, if you're willing to solve my problem then send a revised bill, which obviously excludes the so called VAS charges. Or else, forget about having a good reputation in the market because if you continue doing like this people like me who've been cheated are going to withdraw their support off your shoulders.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.