Tata Docomo — unwanted deduction from wap .

htiwari

from pune, Maharashtra

Address:

Pune, Maharashtra

Hello Sir My name Himanshu Tiwari having number [protected] I was using internet day on 19 th dec14 I got an msg from HUWWAP 75 RS IS BEEN DEDUCTED I called 198 they said call on 121 ...I tried 121 many times but could not reach to customer service agent & all d time I tried 50 paise is been deducted from main balance...I don't want such service to be activated without even notifying me before deduction from main bal...kindly look into it & I want my money back .

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Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our discussion over the call regarding Balance deduction, we regret for the inconvenience caused to you.
In this regards, we would like to inform you that the deducted amount of Rs.75/- has been already credited on your Tata Docomo Number and same was confirmed.
For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care Tata Docomo.