Tata Docomo — Unwanted service activated automatically without any intervention | |||
My phone no is : [protected] (Tata Docomo Prepaid). A unwanted Service called "MPP" has been activated automatically on my phone on 22nd July'14 and Rs. 21 has been deduct for the service charge without my intervention. I wonder that how this kind of service gets activated without user requirement or without their needs? Also when I call to cust. care they said that I had to call them within 24 hours to refund the amount, but that time I did not has any balance left in my account .This is not the first time that this kind of services gets automatically activated. This is one kind of cheating by the service provider. I want to deactivate this service and refund of my full amount as this is completely unnecessary, unwanted and cheating. I also could not called to the customer care within 24 hours of the service activation as, So I request to refund my amount on immediate effect. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 21.07.14 from your handset.
We would like to inform you that the deducted amount of Rs. 21/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered. Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 21.07.14 from your handset.
We would like to inform you that the deducted amount of Rs. 21/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
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Customer Care
Tata DOCOMO.