[Resolved] Tata Docomo — Unwanted/False Deduction of Service Charges by Tata Docomo | |||
Respected Sir/Madam, Good Morning and Greetings; I would like to bring to your kind notice regarding 'Unwanted Deduction of Service Charges', which was made by Tata Docomo. I was charged Rs. 75 for I-Player Activation, which I actually didn't activate! When I reported the above issue to Tata-Docomo Customer Care Representative (Heena) and asked her to refund my money, she simply refused to pay it back! Similar issues have occured in past as well and In my view, many other customers like me who are availing Tata Docomo Service, must have faced such type of issues! I would like to request you to please look into this issue and I would really be thankful if this issue gets resolved! I am reachable on the below specified contact details. Also I would like to mention the mobile number from which balance deduction has happened -> +91-[protected] Anticipating your kind response. With Warm Regards, Vivek Tiwari, Contact Number: +91-[protected] / +91-[protected] Contact E-Mail: tiwari.[protected]@gmail.com Location: Pune, Maharashtra. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
You are absolutely right Mr.Tiwari, Even I hv faced similar deductions in my balance by Tata Docomo(only difference is deduction was in the name of Endless music) that too twice. For once it can be mistake, as the same problem is being faced by many customers again & again, either it is pure negligence or it is intentional. Tata Docomo has to consider this issue seriously..
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Tiwari,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 17-11-14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
Kindly note that, for last 5 DATA usage sms DATA to 121, for last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121 (Toll free).
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards
Tata Docomo
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction. However, we are unable to contact you, since the call was not answered.
Please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 17-11-14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
Kindly note that, for last 5 DATA usage sms DATA to 121, for last 3 call details sms CALL to 121 & to know VAS usage for Last 7 days sms VAS to 121 (Toll free).
Further, your feedback regarding customer care service would definitely be given to all concerned departments to ensure increased proactiveness and will help us to provide better services.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards
Tata Docomo
Hi Tata Docomo,
I totally deny with your above comments made on charging me with your 'Value Added Services'!.
This is absolutely wrong since I never activated any of your services for which I was charged Rs. 75 and i had never received any of your call, but 2 messages, one for balance refund, as well as another one for providing feedback for customer care representatives call handling(After making a refund)!
Also, if in case someone doesn't receive a call then, it is expected that you should drop a message since one can be busy in some work!
But since consumers know the facts, i didn't feel like replying to your second message since the issue was already reported in the consumer forum.
I would like to suggest Tata Docomo, not to make un-necessary deductions since it will create bad image/repo of your company in the market place, as well as within your customers, which will ultimately be going to result in a serious complaint along with loosing of your business in the share market as well!
I hope you would understand!
With Warm Regards,
Vivek Tiwari.
I totally deny with your above comments made on charging me with your 'Value Added Services'!.
This is absolutely wrong since I never activated any of your services for which I was charged Rs. 75 and i had never received any of your call, but 2 messages, one for balance refund, as well as another one for providing feedback for customer care representatives call handling(After making a refund)!
Also, if in case someone doesn't receive a call then, it is expected that you should drop a message since one can be busy in some work!
But since consumers know the facts, i didn't feel like replying to your second message since the issue was already reported in the consumer forum.
I would like to suggest Tata Docomo, not to make un-necessary deductions since it will create bad image/repo of your company in the market place, as well as within your customers, which will ultimately be going to result in a serious complaint along with loosing of your business in the share market as well!
I hope you would understand!
With Warm Regards,
Vivek Tiwari.
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