[Resolved] Tata Docomo — Usage has crossed your credit limit.

sandysammehra

from Bengaluru, Karnataka

Address:

Panipat, Haryana, 132103

My docomo no. is [protected]. i received a sms form ta-docomo (attached pic.) that "your usage has crossed your credit limit. please submit a payment of rs. 2015 immediately to enjoy continuous services". last month 21 and 22 july, my services banned same reason, plz solve my problem again, at this time i used 840 mb out of 1024 mb 3g, after this 2g unlimited as my 351 rs. plan, plz solve my problem

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 1, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 31, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the telephonic conversation with our team, we regret the inconvenience caused to you. We would like to inform you that upon verifying our records we found that your number is in active state. Kindly note that, monthly rentals will be charged when the number is in Active/Outgoing Barring state. However, you will get discounts on rentals when the number is in Temporary Suspension state. We value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents.
Thanks and Regards,
Customer Care
Tata Docomo