Tata DoCoMo Walky — Misselling | |
I, Tanmay sarkar, purchased a TATA walky having no.[protected], model no. V-FC9300 OLIVA on 07/02/2015 from ETHEREAL, add-180/2 CIT road, SCH- VIIM, ground floor, ultadanga, kolk-54. But after few days, it has stopped working. I have requested several times verbally, but no body is responding. I have contacted with the customer care. They told me that it will be charged Rs.100 though I was told that it has 1year gar-runty. They send service person who told that the walky is in dead condition and has to be changed, and also out of stock and the model is now not manufactured by company. Cusrtomer care also taking no responsibility and also not interested to hear any problem. They have a very ill attitude. But it is available whenever it is to be purchased. the main thing is that, I have purchased the walky for activating EDC machine. I have faced huge loss in my business. who will be responsible for this loss?????? yours truly Tanmay Sarkar [protected] Was this information helpful? | |
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Tata DoCoMo customer support has been notified about the posted complaint. | |
 4 Comments | |
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since your call was not answered. In this regards, we would like to inform you that we have already registered the complaint with the docket number[protected] and the same has been resolved stating that, not able to replace the walky due to same model not available in stock. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since your call was not answered. In this regards, we would like to inform you that we have already registered the complaint with the docket number[protected] and the same has been resolved stating that, not able to replace the walky due to same model not available in stock. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
Dear Customer,
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since your call was not answered. In this regards, we would like to inform you that we have already registered the complaint with the docket number[protected] and the same has been resolved stating that, not able to replace the walky due to same model not available in stock. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since your call was not answered. In this regards, we would like to inform you that we have already registered the complaint with the docket number[protected] and the same has been resolved stating that, not able to replace the walky due to same model not available in stock. We value your feedback and it would definitely be given to all concerned departments to ensure increased pro-activeness and will help us to provide better services.
Thanks and Regards,
Customer Care
Tata Docomo
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Customer Care
Tata Docomo