[Resolved] Tata Docomo — Prepaid balance become zero

Satyajeet54

from Alwar, Rajasthan

Address:

Pune, Maharashtra, 411028

I was having Prepaid bal more than 50rs on 18/10/2016.and 790mb net bal. But when switch to data on insted of net balance my Prepaid balance become zero. So Request to re deposite my Prepaid balance As early As possible. And pl confirm
Waiting for Ur Reply.
I hope u will Do action on prior.
U can confirm at Ur end also
Mobile no [protected]
Request to action

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Nov 21, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO

Oct 19, 2016

Subhash666's response Your employer told me RS 23 plan is STD... But it's in Local flavor plan...

Verified Support

Oct 21, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the discussion over the call on the number we would like to inform you that as per our records the recharge of RC 61 was successfully updated on your number dated[protected]:02PM and credited with the benefits of all local and STD calls 50p/min and incoming free on all networks As you have latched on to the other network while you are under roaming, hence you have been charged for the GPRS calls. Further, we request you to select network operator manually as Tata Docomo in order to avoid incoming charges. You can get all outgoing call details and data usage for your number through the prepaid bill by sending an SMS as PREPAIDBILL <space> <EMAIL ID> to 121 from your mobile number, an amount of Rs.25/- will be deductible from the main account balance for this facility and you will receive the same within 5 working days which gives you last one month details. Hence we request you to maintain minimum balance of Rs.25/- before sending the SMS.
Thanks & Regards,
Customer Care
Tata DOCOMO.