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Tata DoCoMo

[Resolved]  Tata Docomo — Wrong information in official website and lots of excuses

Address:Gandhinagar, Gujarat

Hello There, I have seen a recharge offer in TATA DOCOMO official website(http://www.tatadocomo.com/online-recharge.aspx) and i did a recharge of amount 253 rs, in this offer they commit in website is like 222 rs talk time and 1 GB data free but i didn't get my data usage by Tata Docomo and i did a lots of complaints but every time they have different excuses and foolish explanation so finally i write here, and i have enough proof and screenshots to prove my self.
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Aug 14, 2020
Complaint marked as Resolved 
Tata Docomo customer support has been notified about the posted complaint.
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6 Comments

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Comments

I am doing follow up with you on email last 10 days after getting your excuses and rubbish reason i wrote my complaint here and i really don't want to hear again any of excuses so before you touch with me please check my all emails which i have been sent to you and all details which is given to you buy me. please find below my details

Mobile no :- [protected] (TATA DOCOMO NUMBER)
Email :- kepal2011.[protected]@gmail.com
Reply
Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.
Reply
Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
If you can see, i already write my mobile number in above comment still writing again

Mobile number is [protected]
Reply
Dear Customer,

As per the discussion over call regarding the full talk time offer with the recharge of Rs. 253/- we would like to inform you that the recharge benefits will applicable only if you recharge through Tata Docomo website.

For any assistance mail us at [protected]@tatadocomo.com

Thanks and Regards,
Customer Care
Tata Docomo.
Reply
As per discussion i had with your associate, he said i am not able to get offer because i did recharge using third party service or website, but this is a very childish excuse you are giving me, you posted advertise in your website or any where else after that from where i am doing recharge is doesn't matter, i am truly angry on you now, what rubbish is this "YOU HAVE TO RECHARGE FROM OUR SITE TO GET BENEFITS"...this is non-sense why are you doing advertise, people saw advertise and then customer will decide from where they have to recharge. you can't ignore like this.
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