Tata Docomo — Wrong promises | |||||
Dear sir/mam, This is to inform you that tata docomo is giving false promises and adds. whenever i subscribed to there 8 Rs daily internet pack there is written 50 Mb but they provide only 40 Mb. today they deducted my balance from mobile, though my net balance was left, customer care told me that whenever it is less than 10 Mb for multiple browsing extra charges will be applied and this was not informed to me prior or i never came across this type of extra charges. After subscribing 8 Rs pack it will show 40 Mb as my net balance but on their menu they have written 50 Mb. i was using this plan for many months but now i have noticed they are fooling us so i want some strict actions to be taken against them or they must give my money back for every 8 Rs recharge. MY MOBILE number of tata docomo is [protected] and i am 19 years old and presently doing my B.E from Bangalore. Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We tried to speak you personally on your number. However, the same was not possible as call was not answered. In this regards, we would like to inform you that, the recharge of RC 300 has been successfully done to your number dated[protected] at 09:23PM and credited with the benefits of 40MB data for 1 day. Further, kindly send screen shot of the message details to our mail id listen @tatadocomo.com where you have availed the special offer for further assistance. Further, would like to inform you that upon checking thoroughly with our records your balance of Rs.17.40/- has been deducted as you have surfed multiple sites (2 sessions) at the same time on dated[protected] at 02:59PM as you have used 3244KB Data. However, being a loyal customer of Tata Docomo, an amount of Rs.17.40/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 29-SEP-2015 05:59PM.
Regards,
Customer Care
Tata Docomo
We tried to speak you personally on your number. However, the same was not possible as call was not answered. In this regards, we would like to inform you that, the recharge of RC 300 has been successfully done to your number dated[protected] at 09:23PM and credited with the benefits of 40MB data for 1 day. Further, kindly send screen shot of the message details to our mail id listen @tatadocomo.com where you have availed the special offer for further assistance. Further, would like to inform you that upon checking thoroughly with our records your balance of Rs.17.40/- has been deducted as you have surfed multiple sites (2 sessions) at the same time on dated[protected] at 02:59PM as you have used 3244KB Data. However, being a loyal customer of Tata Docomo, an amount of Rs.17.40/- has been successfully credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 29-SEP-2015 05:59PM.
Regards,
Customer Care
Tata Docomo
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Regards,
Customer Care
Tata Docomo