[Resolved]  Tata Housing Development Company — Delays, Cost Escalations, Non-Existent Customer Service

Address:

Mumbai City, Maharashtra

How much does Tata Housing care for its customers? If you want the answer, simply go to their website, www.tatahousing.in, and click on the "Customer Corner" link. Nothing happens. There is no Customer Corner in Tata Housing's heart. I am a multiple investor in their projects Inora Park (Pune) and New Haven (Boisar). Over the past four years, they have lied about delivery schedules, they have lied about payment schedules, they have lied about costs, and they continue to do so. Calls to their Call Centre elicit the response that the call centre is only for pre-sales, that my complaint will be passed on to the person concerned, and that I will receive a response within 2 working days. Nothing happens. Calls to their regional office in Pune elicit promises about emailing the necessary details, calling back within a specified time. Nothing happens. Calls to their registered office in Mumbai (to the General Manager's office) are answered by his assistant/secretary, who promises that the person concerned will respond to me within a specified time frame. Nothing happens. Tata Housing escalates costs as and when they please. One example: They asked for a payment for cost escalation on a water pipeline, because they changed the specifications of the pipeline mid-way through the project. Tata Housing charges 18% interest on payments delayed by the customer. But the customer has no reciprocal payment of interest on possession delayed by Tata Housing. The reason is always "beyond their control". Clearly, this is an extremely shoddily managed company that cannot even plan the components, costs and construction schedules of its projects. But what is worse is that it is extremely prompt in recovering, from the customer, all the costs of its own inefficiencies. This is the lowest level of ethics. And it comes from a company that trumpets all kinds of "community initiatives", "schools sanitation initiatives", etc. on its public website. And, finally, we come full circle to customer service. The bottom line is: No one at Tata Housing is willing to listen to the customer. And this really makes me laugh, because that is the fastest and most efficient way of losing customers. I wonder if this company will even exist 10 years from now. What a shame!