[Resolved] Tata Indicom — Deactivation of regular plan, On activating 7 days roaming plan | |
Hi,
I am old customer of Tata Indicom, my number is +91-[protected].
Recently on my business trip I have activated roaming plan for 7 days but when I came back to my home town my regular plan of 349 is deactivated. I made call to customer care and shocked for their response, that is "If you activate any offer then your previous plan will be deactivated ". But, this is only for TATA INDICOM customers only not for their TATA DOCOMO.
When I asked why and what is the reason for deactivation of previous plan, they are not responding properly to questions. I just want to file one complaint on this issue, because they are not providing minimum information on recharges. In their official web site you don't find information on " previous plan deactivation if you recharge with new plan(even if it is roaming ).
Will you please provide me guidelines to file compliant, I don't want to take this issue easy.
thank you Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved | |
2 Comments | |
Comments
Dear Customer,
We tried to reach you on your number in order to understand your concern. However, the same was busy. We would like to inform you that, we have already registered your complaint regarding recharge concern with reference number PBR12325105 the same will be resolved by 20-JUN-2015.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to reach you on your number in order to understand your concern. However, the same was busy. We would like to inform you that, we have already registered your complaint regarding recharge concern with reference number PBR12325105 the same will be resolved by 20-JUN-2015.
Thanks and Regards,
Customer Care
Tata Docomo
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo