[Resolved]  Tata Indicom — Internet Broadband Failure

Address:

Pune, Maharashtra

My Acc#[protected], a customer from Kharadi, Pune was happy with the Broadband service until now. It was monday(8th June) that i faced issue with broadband connection and found internet to be down.Hence I registered a complaint on 9th June(complaint No.[protected].On 9th june the local TataIndicom representative called upon me and came to my place for investigation.On 10th june he called me up and said to send across the Mac address and account number and said that he would fix the issue online.He was not able to and had even come to my place to replace the modem.On 11th he said that the node from which I had got my connection(Blue berry Society) has the issue and will have to change the node to my society(Mount n Glory), for which I will have to pay. On the above fiasco, i have a few concerns to raise, which are as follows: 1. The Technician was not able to trace the issue on day one and kept guessing for issue than actually trouble shooting 2. No senior member over the Technician did take the proper of day to day status inorder to review the case. 3. I was told to pay for the transfer, which is illogical. Would like to escalate this matter to the highest level possible inorder to see that all the above questions are met with relevant answers.Which I think will be mutually beneficial to Me and Tata Tele services as well. (Have also raised my concerns to Mr. Deepak Gulati as well).