[Resolved]  Tata Indicom — KYC data stolen from TATA Indicom and recharge amount collected by fake partner

Address:New Delhi, Delhi

I have a TATA Docomo Photon Max Wifi #: [protected]. I was contacted by Shree Ji Telecom (21C, DDA Market, Vikas Marg, Laxmi Nagar, Delhi) in Jan 2015 and offered a option to pay Rs. 3000 for 6 months with 10 GB limit per month. I paid this amount on 29-Jan-2015. Now I have told by TATA Indicom personnel that I have been duped by a fake agency. On the question of how this fake company got access to secure Customer Data (KYC data) like photon number, name, address, mobile number, all the person could tell me repeatedly was this is a problem. I am surprised on how a TATA company can have such weak processes - this is absolutely shameful. Infact my overall experience of interacting with their website and customer care has been bad. I requested for a senior person to call me - the TATA Indicom person did not even acknowledge or register this request. Is this experience reflective of TATA culture?? Regards, Sudhir
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding billing for your Tata Photon connection number. However, we are unable to contact you, since your call was not reachable.

In this regards, we would like to inform you that we have verified our records and found that your complaint docket number[protected] has been closed on 26-MAR-2015 stating that the bill receipt is fake and requested to log an FIR regarding the fake receipt.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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