[Resolved]  Tata Indicom — Pathetic customer service, Over a month without broadband internet connection.

Address:

Pune, Maharashtra

My account no is: [protected] Tickets:[protected],[protected],[protected],[protected] Since last month their billing system had not updated my payment and hence my Internet was disconnected without any notice to me. When I called them up, I was told to furnish details of payment. After mailing across the scanned copy, I was asked to hold-on for couple of days to get this reflected and sort the issue out. After a patiently waiting for couple of days, again I called and was told that billing is not an issue, its a technical problem which will get sorted out in next couple of days. After contacting again it was told that billing information is missing so I must resend the details. So I provided it again. For some excuse or other, I was made to wait for next few more days, now its over 31 days and with 6 tickets opened in total, they have not yet resolved the issue. Initially frustrated, I have now started enjoying the whole interaction with their customer care. The poor call center guys tries to sound so genuine and provide following promises: The ticket is escalated to next level now, when I ask how many such levels exists, the phone cuts immediately! Somebody will call me back Technical team will be there in next couple of hours None of these promises are ever kept. I was at least under impression that their social reputation management team will at least be responsive, however after 4 days of tweets exchanges, I stopped kicking that dead dog too. You may read my interaction with them http://bit.ly/V0EZ9x