[Resolved]  Tata Motors — Car Gone Missing

Address:

Mumbai City, Maharashtra

Hi I have given my car for to FORTUNE CARS Nerul for general servicing, wheel alignment & Breakpad cleaning. I had opted for home pickup & drop facility. They took my car a month back on Saturday and the same day at 5:30 they promised me to deliver the car by 7:00. But at 7:15 when my car didnt reach me then i called them to know the status and they said that there is some problem in the car and we cannot deliver it to you today. So they delivered the car on Monday. On Monday when i checked the car i found that there was no alignment done and there was some sound while i was applying brakes. I again called them to inform this for which they again picked my car a day later. This time also they promised me to deliver the same day but they failed again and they delivered my car the next day with the same problems for which i gave them my car. I dont know what kind of servicing they are doing when they cant resolve simplest of complaints. I again informed them and they apologised and confirmed me that their service Manager will visit my home and will check the cause and will give me a sure resolution. I waited for him till 2:30 but no one turned up. I called them to check and they said that the service manager is on leave. They just dont have the courtesy to inform the customers also. Again on 16th or 17th of december the apologised and asked for a final chance, i again agreed and gave my car on 20th Dec. But again no update from their side about my car till i called them. At 6:00 their service adviser informed me that he is sending my car and i need to pay Rs. 50/- . I refused to pay this amount as i have already taken AMC and paid for wheel alignment & Balancing for this servicing. Even after confirming that the driver has left the service center to deliver my car i didnt receive it. I called them many a times but no response from their side. I have no clue where my car is...Can i request for a speedy action?