Tata Motors — Consumer Complaint | KHT Motors Domlur Bangalore | Tata Nano

Address:

Bangalore, Karnataka

Dear team, I wanted to share with you my recent experience or rather torture I should call. Here are the sequence of events followed and made me frustrated to write to you: 1) My first visit to KHT motors and I was greeted nicely and later drove a very bad Tata Nano test drive vehicle. I had anyways decided to buy the vehicle so test drive vehicle didn’t change my mind. 2) My conversation started with KHT motors Domlur sales people. I understood about the Tata Nano 2015 model offer and we decided what all accessories will be offered by them. 3) I finally took all brochures and said my company will pay the amount and I will pick the car. 4) I was being forced by Manager and Sales rep that I should pay the booking amount, it will be refunded as soon as the car is delivered. I wasn’t ready to pay, still they asked me multiple times…I said I don’t have cash and they said you can pay by card for now and we will issue a cheque. Initially they said there is 2% CC service charge I need to pay and I said you don’t take deposit now as I’m not interested to pay booking amount. I am not in hurry to book the car and they said ok we will not charge anything and refund full amount. I paid and went. 5) Few days later I got to know that Tata Nano 2014 model has even better options and coming with 60gm gold offer for the similar model, when I asked KHT dealer about this and asked why you people didn’t update me this option…they just said it is not instock so didn’t update. How can they cheat customers like this? I asked other KHT dealer and the vehicle was available, that means they just hided facts with me and never notified what is best for the consumer. 6) I accepted that also and my leasing company paid the car on-road price and after that I was notified that insurance is required to take vehicle. 7) I got insurance done in 3 days and after that dealer people suddenly said now I need to get one form signed from my HR and after that vehicle will be sent for registration. I’ve no clue why that form was not shared on day 1 so I could’ve finished all formalities. I am not able to understand why sales people/manager didn’t communicate this to me. 8) I got the papers signed on next working day morning and asked dealer person to come and pick papers but he came only in evening and that day was lost from registration perspective. 9) I was promised that I will get the registration in one day but it was false promise and finally it took 3 days to get registration done. 10) Finally I picked vehicle on 30th April’2015 (after 8 days of payment being done), it was heavy rain day and the car was vax polished to hide the scratch on the back bumper. I couldn’t figure it because it was polished nicely. 11) I asked for the car cover and wheel cover (which were promised to me at the time of booking), and got a beautiful answer that we don’t have inventory and will give you as soon as it comes. 12) I asked about the booking amount I paid and I was being told that it will come from our whitefield office and it will take some time. I was asked to write a letter to issue 5000 rs cheque. Why should I write a letter for refund of my amount? I never was interested to pay that booking amount, I was forced to do so and later I am being asked to beg for it? I’m being made to write application to issue my booking amount cheque? Is this the way to treat customers? 13) I wrote letter and reached home, realized that mud-guards are not fit in the car and when called I was notified that the person who does this is not coming to work so it will be done as soon as he is back to work. 14) A week later my wife spoke to the dealer and asked about fixing mud-guard, Car cover and wheel cover. The response she got was the person who fixes it isn’t available and will get it done as soon as he is back, car cover and wheel cover is still not in stock and will give you as soon as it comes. She said ok. 15) I called the dealer again on 18th May’2015 and asked what happened, when do I get A) 5000 INR, B) Mud-Guard fixed, C) Car cover & D) Wheel Cover? And to my misfortune, it was horrible response from the manager and got to know that it will take 4-5 days more to get refund as the accountant is on leave…and other accessories we don’t have in stock and will give you when we’ve them and mud-guard will be fixed as soon as the person is back to work. 16) I can’t believe how this organization is working where an accountant is on leave for so many days and they do not have an alternative/back-up? A mechanic is on leave for over 3 weeks and they do not have a replacement/back-up? Accessories are not in stock for over 3 weeks? How do you make a consumer feel happy after all this? I really am disappointed to have faced all these issues while purchasing an Indian brand of car, I would never ever recommend this to anyone for sure. I don’t know what you / your team will do but I’m certain to put this everywhere in public forum and also raise it to all possible levels of consumer affairs. I hope that someone in your team also look at this issue and take firm action against such dealers who do not have respect for consumer. I’m happy to discuss this over phone and can be reached on +91 [protected] and look forward to hear from you at the least.