Tata Motors — Default car delivery - tata zest

Address:

Nashik, Maharashtra, 422002

Dear sir / mam,

Greetings!!!

I am mandeep singh oberoi from nashik, i have purchased tata zest xm model which was delivered to me on 01st jan 2016. Car reg no.: mh 15 ex 8604
I am middle class working person, who have to be on field, and tour at maximum time. For my and family comfort i had bought tata zest, my very first car, but happiness was just for a few week, as i and my family member noticed that car is consuming excess fuel, and giving a average of on 09 in city and max 11 on highway, and secondly car a/c worst than any car you can compare, thirdly strong pungent smell of fuel in the compartment, which you could not tolerate.

I called up sterlling motors and they guided me to chief engineer mr. Paranjpe, he had taken car for 03 to 04 days for detecting the issue, he agreed to the complain, and have send the email to mumbai office for the issue raised, which was 01st time as per mr. Paranjpe have been deducted in tata zest.
While handing over the car, he said it was minor software update which need to be done, i have take the car on same believe.

In jan last week 2016 same complain came, for which i have escalated to gm of sterling motors, and chief engineer and his boss also and launched a complain on tata costumer care (1-c[protected] - 22nd jan 2016).

The same old reason was given to me, that software need to be updated (Please note in a month 02 updates), my family friends started laughing at me, stating we warned you not to buy tata cars. Which is big big insult for me and your brand name.

Again the car was there with them for 03 to 04 days, which i told them, take your time, but solve these problem for once.

When the car was handed back to me with assurance that nothing will go wrong now.

Now my friends hear i am escalating the issue again, my car is there in sterling motors nashik for last 03 days, and today i get a cal stating that it will take more 3 to 4 days, as there is some part which need to be changed and its not available with them.

Please note i am not going to collect these car back, do what ever u want to, i want my money back, i have been cheated by tata (A honorable word to say, but that's true)
Or else i am going to launch a complaint in consumer court.

Do revert on the e-mail asap.


Regards,

Mandeep singh oberoi
[protected]
[protected]@gmail.com