Tata Motors — Defective engine in newly delivered tata safari storme purchased on 15th october 2015

Address:

500090

Sir/Madam,

Complaint Number: 1-[protected].

I V. Madhu Sudan, through your dealer ( Tejaswi Motors, Hi-tec City, Madhapur Branch) purchased TATA SAFARI STORME bearing registration number: TS07ER9597 on 15th October 2015.

Having spent a whopping 14 Lac towards this transaction, my experience has been horrible..

I wish to bring to your notice for urgent action with regards to the defective car that was delivered to me.

My 4 week old vehicle suddenly stopped on the highway while I was travelling to Srisailam along with my business associates which is 200km from Hyderabad.

I alerted the showroom staff besides other emergency service numbers that were given to me at the time of delivery.

I made close to 30 calls for help service, as I was completely stranded in a forest area, but unfortunately I did not get satisfying support which is inhuman on your part.

The response of the emergency break down service staff was more than six hours and other than towing the vehicle to the workshop, they were not equipped with any tools to rectify the defect in the engine.

After reaching Hyderabad, I personally paid a visit to the workshop to enquire the status of my vehicle and to my utter dismay I found it lying along with some other automobiles unattended for more than 40 hours.
They are yet to give a vehicle inspection status to ascertain the root cause of the problem.

In this context, I am in a shattered state of mind and I am not going to accept the vehicle as I suspect that a defective product has been delivered to me.

I will escalate and if need be proceed legally to claim exchange/compensation for the lapses from your end, as quality checks were not done properly, otherwise engine breakdown would have been impossible for a new vehicle.

Although it is a new vehicle, it is evident that I became a victim of the rosy talk of your sales force, who promise and fail to serve the customers when they need your crucial support.

Having been in the IT Industry in a leadership role, I always had loyalty for Indian made cars. I am rethinking this philosophy and shall not recommend your product to any of my friends/colleagues who are contemplating to buy a new vehicle.

Basing on my aforesaid complaint number: 1-[protected], I got an SMS today stating Query no: ‘1-[protected]’ is Resolved when I am totally disgusted with my purchase.

Expecting a speedy response & action from your end.

Best Regards,
Madhu Sudan Vangury.
+[protected].