Tata Motors — Delivered an accidental car without informing me anything about it

Address:

Varanasi, Uttar Pradesh

To, Whom It May Concern: Dear Madam/Sir, I am forwarding you the email regarding my complaint to Birjlax Motors Pvt. Ltd. in Varanasi swhich has not been answered yet. I made my complaint on 4th April 2014. Please find it as follows: To, N. K. Jain Manager, Tata Motors, Brijlax Motors Pvt. Ltd. (Cc: http://customercare.tatamotors.com/Complaint) Subject: Delivery of an accidental Tata Indica Vista Car I purchased a Tata Indica Vista Safire, 90PS, ABS car from your showroom on 26th April 2013. The car details are as below: Challan No. O/CT/42 Serial No. 611250APK77854 Chassis No. 611250APK77854 Engine No. 323B[protected] Colour: S-RED I discovered during the recent service of my car at your authorised workshop in Varanasi that this car had made three accidents before I purchased and received from you without informing me anything about those accidents. The service history of this car shows that it was repaired first time after accident in the same workshop on 02/06/2012, second time on 27/10/2012 and third time on 10/01/2013. For detailed descriptions of the jobs works done during the mentioned repair and paint works, and for documental records of the mentioned dates I have attached below the entire ‘Service History’ sheet with the email. In legal terms it makes a fraudulent case with a customer of internationally reputed Tata Motors Pvt. Ltd. I am sure nobody would like to purchases an accidental car knowingly and from the authorised showroom. I feel it is a cheating with me and the entire dealing has been provoking to take some action but I would like to hear back from you first, in case you come up with any acceptable solution in this regard. Because of these accidents, repair works and service history the exchange and resale value of car has gone down in an unexpected way. Kindly let me know what your reply is about this issue! For me, it would be batter if: My car can be replaced with a genuine Tata Vista Car, My money is returned and you call back your accidental Car. I already have faced an inconvenience caused by your showroom by ‘putting’ damaged stepney-tire tactfully that took months to be replaced. I have already shared this issue with the ‘Grievance and Customer Care Department of Tata Motors Pvt. Ltd. I am writing this email to you following their suggestion to get a judicious solution of this unfair deal. Kindly let me know your reply as soon as possible so I can proceed further. I wish to protect the prestige and esteem of Tata Motors Pvt. Ltd. as such things should not damage such reputed company at all. Sushil Kumar Mobile: +[protected] & [protected]