Tata Motors — Extended Warranty

Address:

Kolkata, West Bengal, 700052

Hi Team,

I am writing this email to express my immense dissatisfaction/harassment that I am facing because of an error from the sales/customer team of TATA Motors. This is my first level of email to the customer care team.

Following are the details of the vehicle I own:
Vehicle Model: TATA Vista VX Quadrajet
Color: Porcelain White
Manufacturing year: Dec 2012.
Purchase Date: 27.09.2013
Dealer Name: Lexus Motors, AJC Bose Road, Kolkata.
Registration Number: WB 26S 6341
I am the first and only owner of this vehicle.

As per the purchase condition the vehicle is eligible for standard 2 years warranty. On top of that I had purchased an extended warranty for 2 years as per the final quotation that has been attached. I had visited the KHT motors workshop on 14th October for some repair work which I believe partially was covered under the extended warranty that I had purchased. I was informed that my EXTENDED WRRANTY in not active and on further checking I found that it had expired on 25.09.2014!!! I immediately called the dealer from where I purchased the vehicle and on investigating they confirmed that it is a human error. I had purchased the vehicle in good faith from TATA thinking that my extended warranty is updated since I have paid roughly 6000 INR for the same and I didn’t expect this kind of irresponsibility from you guys.

How is TATA Motors going to fix this? I had paid 10, 544 INR for the repair. Further I paid another 1299 RS for the slave cylinder on 11th October locally because the dealer workshop was closed on 11th and 12th October and my car broke down on 10th October evening. The customer care team from Lexus Motors has confirmed that they are working on this and probably the warranty can be updated on this. As a consumer I am not supposed to suffer because of your errors . I want my extended warranty to be rectified till 25.09.2017 as I HAVE PAID for it and also would look for a partial reimbursement on the parts of the last repair paid on 14th Oct 2016 as the master cylinder is covered under extended warranty and my car has also not crossed 50000 kms yet. My current vehicle km reading is 48140 kms. Further, please be aware that all my services are being performed through TATA dealer workshops till date.

I am looking forward to a possible resolution on this failing which I would be bound to take it to the consumer court.

Regards,
Chirandeep Ghosh
Senior Consultant
Capgemini India, Bangalore
Extn: 3336058, Mob:+91-[protected]