Tata Motors — Highly unsatisfactory service regarding

Address:

Anand, Gujarat

Dear Sir, The name of TATA is big but services extended by certain dealers / service stations may not be satisfactory as has been experienced by us at TATA Motors Service Station (Progressive Car Pvt Ltd) of Anand (Gujarat). We are regular customer and we are Government Organization i.e. Anand Agricultural University, Anand. In spite of this the service station is almost rigid and dealing in rough way for the service. The service is not up to the mark and all the difficulties are never attended for one or other reasons. Our last experience is so bad that we have almost decided not to take the service of this particular station, if our remaining problems are not attended properly and timely after informing us. The car (TaTa Vista GJ23 H 2138) was given in the service station for the correction in window working and front glass replacement besides other routine services on 20.09.2014. After about 20 days we have to take it back without complete service and that too the things which were already working earlier like AC etc. are now out of working when the car was taken back. We have to take the car back because it is very difficult to keep a designated car for so many days when Dean of the college has to move several places in a day time. The oral complaint was lodged several times but ignored for one or other reasons like spares are not available or spares have not reached so far, we will check some remained problems when you come back again for service etc.. etc..Subsequently, written complaint was also sent vide our letter dated 08.10.2014, but nothing has been heard so far in this regard. As such the dealing of the station persons are not cordial enough and the services are not properly rendered as per our experience. We feel that the name of TaTa is compromised at this particular TaTa Motors service station of Anand. Hope, the TaTa name and fame may be restored by needful action. Regards & Thanking you, Dr K P Patel Principal & Dean B A College of Agriculture Anand Agricultural University Anand 388 110 (Gujarat) Email: [protected]@aau.in