Tata Motors — Incorrect Engine Fittings done by Tata Motors Service Center which leads me additional cost of 80,000 Rupees of Engine rework

Address:	560048
Website:	service.tatamotors.com

Respected Sir/Ma’am,

I hereby would like to describe the below service issue that I faced with Tata Motors Road Assistance service and have been in condition of paying total of 87, 350 Rupees because of the wrong fittings done by Tata Motor’s garage in Dharmapuri - Tamilnadu

On 14th August, 2016, I was travelling from Hogenakkal to Bangalore and near to L&T Toll Plaza my Car Reg # : KA04 MG 1167 got break down and was not even starting.

I called Tata Road Assistance Service on helpline #[protected] and raise a service request # 1-[protected] for immediate help for my car starting problem.

The Service request was assigned to mechanic in Dharmapuri named Sridhar, Garage named - Sri Janani Tata Auto Garage. Upon the investigation he identified that Timing belt is damaged and due to which the engine heads are also damaged and 16 heads needs to be replaced.

So the solution was not quick and the car needs to be towed to Sridhar’s Garage and kept there for some days. The Estimated cost was given as 10, 000 rupees for the repair. I gave my car for servicing at “Sri Janani Tata Auto Garage” considering that he would be genuine mechanic as I have got his contact from Tata Motors Road Service.

On 15th August, 2016, I got a call from Sridhar (Sri Janani Tata Auto Garage) that the Estimation is now 15, 000 Rupees because of some major part changes and advance of 10, 000 Rupees needs to be paid before starting the repair work. Which I paid by depositing in Central Bank to Sridhar’s Account, deposit receipt attached.

On 19th August, 2016 I went to Dharmapuri from Bangalore to take delivery of my car. Checking the car there we found that it is running smooth. The total cost of this repair was 15, 500 Rupees. I negotiated for price and paid 15, 200 Rupees which was acceptable by Sridhar.

While returning to Bangalore from Dharmapuri, an uncertain high engine sound started in my car near to Electronic City Toll plaza which was approx. 120 KM from Sridhar’s garage, but since it was running, I drove it to my nearest KHT motors, Kundalahalli as I do my regular servicing at this Tata Authorised service centre.

Upon the investigation at KHT motors, the total estimated cost of repair was given as 60, 000 + Taxes which is approx. 70, 000 Rupees. The reason for this was improper engine fittings done by Sridhar at Sri Janani Tata Auto Garage. This is really a huge cost then my expectations and I am really not in position to pay this price.

I raised the complaint for this in Tata Road Assistance 2 times (Complaint No. - 1-[protected] & 1-[protected]) however I have not received any positive response yet.

In Total I have paid 87, 350 Rupees as mentioned below expenses till now:

Road Assistance Service Charge - ₹ 650.00
Towing Charges - ₹ 1, 500.00
Sridhar (Sri Janani Tata Auto Garage) repair charges - ₹ 15, 200.00
KMT Motors Kundalahalli, Bangalore (Advance paid 30, 000) - ₹ 70, 000.00
Total Amount - ₹ 87, 350.00

Would request your help/assistance to get the refund of at least 75, 000 Rupees which is incurred because of incorrect fittings done by Sridhar (Sri Janani Tata Auto Garage) which is not expectable in any case.
Please let me know in case you need any other details for this case.
Thanks for your time and consideration.
Attachments:
1) Bill of Sri Janani Tata Auto Garage – 15, 540 Rupees
2) Cost Estimated Sheet given from KHT Motors – 60, 000 + 14% Tax = 70, 000 Rupees Approx.
3) Advance Paid Receipt in KHT Motors – 30, 000 Rupees

Respectfully,
Dhaval Limbad
+91-[protected]