Tata Motors — Indica booking related issue

ParthasarathiDoraisamy

from Kalpetta, Kerala

Address:	641004
Website:	www.srt-tata.com

Hi,
I booked for Indica Diesel car under OLA scheme with your dealer SRT Tata, Avinashi Road, Coimbatore.I underwent a series of weird incidents while during my purchase & loan processing vide Shriram group as recommended by SRT executives-Mr.Vignesh .It was procee=ssed during Dec2015.

Finally I got the loan sanction verification call from Tata HQ backend team ;but was later told by SRT exec-Mr.Vignesh that my loan got rejected.

I applied for refund of my booking amount of INR30, 000 plus return of my doc s along with OLA letter to get INR5000 refund.But my refund was not processed in full and got INR29k after several followups to the dealer.Also he is stating he got no idea reg. my docs and can complaint reg. the same today.I escalated this issue to their store manager last month few times and again met him to raise my concern.

Appreciate if you intervene and resolve my issues at the earliest.

Thanks
Partha

Was this information helpful?

No (0)

Yes (0)

Related Tata Motors reviews

View all 5329 Tata Motors Reviews

Comments

ParthasarathiDoraisamy

from Kalpetta, Kerala

Hi,

SRT Tata dealer doesnt have any formal customer grievance mechanism as well.I checked their website and neither it has one to put the concern .I requested to meetup their MD and sought for an appointment vide their office manager Mr.Kaleel last month, but was denied an appointment till now.They are stating that MD might come any time and we are not aware of his schedule.You must visit regualry to meet him whenever he comes.It sounds ridiculous to me.

Let me know what should be my next step in getting my issues resolved once for all.

Thanks
Partha