Tata Motors — Manufacturing defect in New Purchased Car Tata Zest

Address:

Mumbai City, Maharashtra

Dear Sir, I have recently purchased a tata zest from Concorde Motors Mumbai. The car delivered to me seems to be defective, at the time of Delivery the car had problems with ignition and the ignition use to stop while driving the vehicle in gear. The authorised person for TATA Mr.Ajay Wankhede from Concorde Motors Andheri assured that the problem was because of Spraying Heavy water at the time of Cleaning and the Water had gone in spark-plug reason which ignition was stopping, he said it would not occur again once the car would heat up properly and water would evaporate. Certain noises in the loose fitting of interiors and ratling noise at the time of driving the vehicle for the first time was also there so I he assured he will fix the issue after an hour of discussion. Later after the delivery there were certain issues like the cars front bonnet plastic panel fitting was loose the gear use to make noise at the time of putting the gear in reverse and issues with central locking and unlocking were also there. Hence I made a complaint at the dealers office and he arranged for pick up tested and rectified a few things of the car at my fuel expense and sent me the car back and when I get the vehicle back to me there is nothing fixed the car is still giving issues about gear locks, ratling noise and ignition issue. Hence there itself I show their technician at the time of delivery and tell him to ask tata for replacement for a factory manufactoring defect, on his continuous request I send the car back to their workshop for further repairs of a brand new car in a span of 10 days once again he does something with the car and when I get the car back still the gear problem and ratling noise of the vehicle remains as it is. He delivers the car and tells me I cannot do anything about it. They have a Pathetic Service and no responsibility for the product they sell. My car is under warranty and I have all the proofs with me Job cards which are made for repairs and issues countered at the time of delivery of a brand new vehicle. TATA says ZEST is something what they have made after 3 years of work, But I say TATA has no experience in making cars they should only make trucks. Please follow up for me and make TATA pay for cheating clients and giving false commitments. It has been : 20 days 900kms 3 Repairs still defects in the vehicle And the first defect encountered at the time of delivery itself. Thanks & Regards, Meena K Shah. ZEST XE RT 90PS PLATINIUM_SLV CHASIS NO - MAT623201ELK23772 ENGINE NO - REVTRN01KVYP39593 REGISTRATION NO - MH02DS8666. CONTACT NO - [protected]