[Resolved]  Tata Motors — Manufacturing defect - Premature tyre wear.

Address:

Kozhikode, Kerala

From Abhilash Veppil (H) Makkada PO Kakkodi VIA Kozhikode-673611 Contact Number: [protected] Dear Concerns On 25/12/2013 I bought a new TATA Magic, Bearing Chasis Number:MAT491124DJN26369, Engine Number: S3K8203300from your dealer – (Apco Automobiles P Ltd, 3/477b, Meeenchanda Kozhikode) . Unfortunately your vehicle has not performed well. In spite of regular maintenance and periodical check rear wheels of the said vehicle had wear down (Depreciated) before completing 16901 KM ride. I approached to your authorized service provider located at Nallur in Feroke-Calicut. I have explained them the problem (ie premature tyre wear) happened to the said vehicle. After hearing my problems they checked vehicle thoroughly and advice me that it is because of wheel alignment problem. Then I gave the vehicle to them for proper service to resolve the issue (Premature tyre wear). After their service they replaced both rear wheel tyres and told me that the problem has been resolved. I took my vehicle. I had paid for new tyres. Now I am extremely disappointed because of the new replaced tyres also wear down before completing 15000 KM ride. Again I approached to the same dealer three times.(28/6/14, 05/07/2014 & 22/07/14) but the problem is still continuing. I did not get proper service from your service centre. I would like apprise you about my concerns in this regard. I look forward to your reply and a resolution to my problem as early as possible. Sincerely, Abhilash