Tata Motors — missguided

Address:

Adilabad, Andhra Pradesh

Date: 19/05/2015 To The Customer Care Manager Tata Motors Ltd Hyderabad Sub: Delay in Registration of Vehicle Dear sir, With reference to the above subject, this is to kindly inform you that I Dr.S.RAMU have purchased a Tata Zest XT with engine no.REVTRN01AUYP04408 from your authorized dealer SELECT MOTORS at mancherial on 3/04/2015 on exchange mode. I had exchanged my old car Maruthi Suzukhi Swift Model 2010 bearing Registration No.AP01S7778 diesel . I handovered the old car to the dealer on March 4th week & I had forclosed the loan amount & handovered No Objection Certificate to the dealer on April 25th . But for your kind information my old car was sold & till date the ownership has not been transferred to the buyer's name & the car is on my Name . As you may be aware that as per the rules of Telangana State Transport a person holding more than one vehicle is liable to pay additional tax of 2% on the total cost of the new vehicle. My new car zest of petrol cost is Rs.740000 X 2% = 14800/- Actually I was planning to purchase car after Aug-2015, but your staff (Dealer) has very much impressed me with his attitude & explained the highlights of the car & made me to test drive & finally I agreed to purchase the car & finally purchased it. I am extremely surprised to the attitude of the person after purchasing the car he never responded properly & inspite of my several phone calls, he just postponed the things regarding registration of vehicle. As I am professionally a Doctor practicing at mancherial suggested my collegue dr's to procure the zest car impressed with its features. If this is the way of treatment I am receiving from your mancherial dealer, than how can I recommend your product to others. As I have already submitted the NOC to the dealer on 25th April it becomes the prime responsibility of the dealer to get the old car transferred to the buyer's Name & after that he should have get registered my vehicle within one month & clear the matter. As the dealer has made delay in transfering my old car in the name of buyer & my registration. I am not interested to pay the additonal tax amount of Rs.14800 & get my vehicle registered. As the dealer has delayed the vehicle registration, he should bear the amount for rs.14800/- & get my vehicle registered.It seems your dealer and tata motors are only interested in sale of vehicles and least bothered about customer problems Kindly I request you to look into the matter & do the needfull at the earliest. Thanks & Regards Dr.S.Ramu Cell:[protected]