| Address: | Kolkata, West Bengal |
Hello Sir,
I am using Nano Lx for last 3 years. My registration number is WB 26 R 2768. When I want to your dealer K.B.Motors at Rameshwar Shaw road, Kolkata for customary service as mandated, they informed that the under carriage is rusted and needs immediate repair. They took pictures and informed that they are being sent for warranty approval and the job is expected to be done in October.
One month back, the car got stuck on the road and had to be towed to Lexus Motor Barasat. The car was repaired and delivered after nearly 14 days. I informed them about of the bad condition of the under carriage but they ignored the same and delivered the car.
Few days back, when I was driving the car on a busy road, there was violent vibration on the steering and the steering was not able to steer the car properly. I just could manage to get the car to safety with High Risk. Your mechanic inspected the car in my garage and informed to my utter shock that the steering base has completely broke off from the base at the under carriage due to rusting and could have caused a over turning of the car or accident.
My submission to you is that:
1) If the condition o[censored]nder carriage is so poor, why could not the job be done at K.B.Motors itself.?
2) Why were we not informed and warned about the risk involved in driving this car?
3) Why was not the warranty claim not processed on an urgent basis?
4) Why did Lexus motor who did the last service did not do the necessary repair.before leaving the vehicle? Why did they not inform us about the risk involved?
How could the undercarriage and bonnet get so badly rusted within 3 years? This is definitely a quality issue which needs to be addressed by you.
Tomorrow my vehicle is being towed to R.D.B Motors at Kamarhati, Kolkata for repairs.. Regarding the warranty issue, I contacted K.B.Motors but the engineer posted there informed that the warranty issue needs to be reprocessed but however claims for warranty from 1 year back are yet to be cleared .
This is indeed a grave condition of the service from the reputed house which is unimaginable. I request you to kindly take appropriate action on an urgent basis.
Sumita Paul
M-[protected]
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