Tata Motors — Refund not received for cancellation of car booking

Address:	712246
Website:	Tata Motors; RD Motors

I would like to bring your kind attention that on 22/02/2016, i visited r.D motors (Address: h-116f, 149, b t road, kamarhati, kolkata - 700058) and our purpose was to get a quotation for tata zest to procure a car loan, we were insisted to provide a cheque for booking a tata zest, and they promised us if we book the car in the week we will get major discount and a great exchange value for our old tata indigo, so we provided cheque no 413482 from my axis bank account [protected] on that very date, with an amount of 1 lac.
The car which was booked was a tata zest xm petrol model and i have applied for a loan of rs. 3 lac, the loan was not being sanctioned yet from axis bank. On 26/2/2016; i informed mr. Suprakash giri that as my loan has not been processed so not to submit that cheque for clearing.
The axis bank, konnagar branch, also informed mr. Suprakash giri ([protected]) repetitively, that the loan hasn’t yet been sanctioned .Without my consent and any information the cheque was processed for the car's payment and on 29/02/2016 the amount credited to tata motors account.
We have tried to reach mr. Raj biswas ([protected]) who is the area sales manager, but unfortunately no one is answering our call, since today morning[protected].
This is completely an outrageous action which cannot be deemed for any explanation. Now we have a situation of complete mistrust towards the sales personnel working for tata motors at the distributor r.D. Motors, i want to cancel my order and please help me escalating this complaint to the highest authorities possible. Also refund my money without deducting of any cancellation charges, which is approximately rs. 5000/-.
This event has occurred three months ago and after repetitive follow ups there has been no positive developments. No effort has been taken to return our money.
Please take the necessary actions.

Regards

Sudip de chaudhuri
[protected]