Tata Motors — Regarding unsatisfied service

Address:

Kanyakumari, Tamil Nadu

Dear Sir/Madam, Iam vijayakumar from kanyakumari, iam an Travel agent and Tour Operator facing lot of problems at your service center, Iam an old customer of Tata motors and now iam totally disappointed on troubles faced at Tata motors (kumaran Automobiles Pvt Ltd) service center at Nagercoil. Please check my profile these are some of the vehicles purchased from Tata motors in RC owner S.C Thangam (my mother) and me (vijayakumar.p) 407 goods vehicle. TN 74 A 9880 TN 74 D 1991 TN 74 D 5600 709 goods vehicle. TN 74 J 4272 Indigo: TN 74 M 6446 Indica: TN74 AA 5382 Indica: TN74 AA 5367 Manza: TN74 AC 2936 winger: TN74 S 7202 407 maxicab: TN74 P6841 and also 3 Tata ace. In past 20 years I have been customer of Tata motors and also in last week I have bought quotation for two indigo tdi and now iam totally disappointed and ready for immediate sales of all Tata vehicles currently I hold. My Tata manza Reg no TN74 AC 2936 at your service center for approx 40-50 days without any work done, when my car attended previous service they told oil is slightly missed with coolant and we have to flush the engine aswellas radiator and also oil cooler has to be changed and this all was done at Tata motors kumaran automobiles Pvt Ltd nagercoil, and when my car attended approx 9000km from previous service during Kerala package my driver informed me there is abnormal noise from engine and he immediately took it to nearby Tata motors at changanacherry and they told there is problem in engine session so please cancel your package and repair the vehicle, the car was brought to Regular service center Kumaran Automobiles they dismantled the engine and informed me bearings and connect rod has been damaged and they Ordered me to pay full amount of Approx 80000 RS and I was not Ready to pay because is my car worth only 80000 RS and my car in there service center and they also threatened me if u you fail to pay full amount as soon as possible your car will be towed to there garage at 90m far at tirunelveli and finally I paid 40000RS approx before 10 days and when I enquired about the status they informed parts have been placed order in pune plant and its delay due to fire accident occurred in pune plant and today morning they informed me that you have to pay 50000 RS more and engine Block has to be changed, I could not understand what is the real thing happening and is it Tata motors Authorized Service center and is there any norms like local private garage demanding full amount at Tata service centers. Thanks & Regards vijayakumar.p PVK CABS www.pvkcabs.com [protected]