Tata Motors — Repeated Negligence by Tata Motors - National Autowheels Servicing Team

Address:

Pune, Maharashtra

Hello Team, I bought Tata Safari from National Autowheels in June 2014. Since then this car is giving repeated Electrical and sensor problems. I have left the car at their workshop many times and often for the same problem. E.g. For MIL sensor (Check engine light), I left my car at least 7-8 times, then thrice for speedometer sensor problems. Recently a fault was found with ABS sensor also. If I have to leave my car many times for small problems like this, then I wonder whether they have competent engineers in their workshop. Many a times their service advisors overlook the problem and handover the vehicle as it is. E.g. I have reported in January that backside door is not opening from inside and I have left my car twice in their workshop after that but so far they overlooked that completely and problem is still there. 2 days back I took delivery of my car from their workshop and noticed that Odometer reading is now changed. When I left my car, reading was around 19000 but 2 days back, it was 14500. When I checked with service adviser, they dont seem to have any clue about it and they just pass the buck. In addition to that, I faced MIL sensor issues again. Also, there are issues with left indicator, left fog lamp and also left head lamp is not fitted properly. I am really surprised that, what kind of checks they performed, while giving the delivery of vehicle. This is gross negligence on the part of National Autowheels. I demand that TATA Motors take immediate action against them, as well as arrange for suitable compensation from them, in lieu of the loss I incurred in last 1 year. I have talked to Director of the company as well as General Manager and Customer Relationship Manager of Servicing team but sadly there is no change in their attitude. I also talked to Tata Motors Area Manager, Mr.Abhishek but he also failed to provide any concrete help. Today I came to know that dealer has closed the complaint, which I raised through Tata Motors customer care helpline. This is really shocking because: 1) How can dealer close the complaint and who has given them such authority? 2) If Tata Motors is letting a dealer close the complaint, what is the point then by involving Tata Motors customer service? This is really shocking to me that Tata Motors is also acting on terms of these dealers who are cheating consumers. If Tata Motors cannot handle the customer grievances, it should close down customer care helpline. Absolutely Pathetic!! Rgds, Akash [protected]