Tata Motors — Tata Motors : No Sense of commitment and Customer satisfaction

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Bangalore, Karnataka

My experience with Concorde motors, Dairy Circle, Bangalore of Tata had been pathetic. I went in for a test drive of Tata Zest XT. Everything went on well till I decided to book TATA Zest XT (REV). I was told that they only accept cash of Rs 21, 000 for booking (Really???) & if I wish to pay by card they would charge 2% extra. Even if I buy anything on card they do not charge me 2% but TATA does (living in stone age, I guess??) Anyhow, I loved the car so much that I ignored it and decided to pay 2% extra. While booking itself they made me to wait for 1hr to get the booking receipt and once they got me the booking receipt, it was wrong. They mentioned TATA Zest Quadrajet instead of Rev. I asked them to get it corrected and I patiently waited for another half an hour. But whats really getting onto my nerves is the sense of commitment from Tata Motors as well as their dealers. I was committed a date on commitment form, in writing, of 21st October, 2014. I asked sales rep to be double sure while committing a date, as I would plan many other things around it. He said not to worry and delivery will be done without fail and they took the booking of car, which now I realise that sales team is trained to take bookings based on fake commitments and trap the customers. I planned every thing around the commitment date... Now, when I called dealer for delivery status update, I am informed that car is not available for delivery as Zest XT is not getting delivered by Tata motors. Zest Team & Regional Channel sales manager(South) from Tata Motors team contacted me too when I wrote directly to Tata motors about the same and they assured that dealer will get in touch with me and they are allocating a dedicated relationship manager to me but no use as yet no one, neither at Tata motors nor at dealer is able to commit a delivery date. Till today I have still not heard any update on delivery from the Zest team on the delivery nor the dealer cared to contact me. Infact, the situation only worsened as I was informed that their is no current update on car delivery & I have to wait, 5 days past committed delivery date by Tata Motors for TATA Zest XT Rev when I called Concorde Motors to inquire about my vehicle delivery. They said No vehicle is yet allocated against my booking. And they do not know when it will be don. How bad customer service could be? Regional Sales office of Tata motors also seems helpless.No wonder Tata Motors PV segment sales is not improving. I feel cheated by the pathetic customer support and blatant lies by Tata Motors. Now, I repent why I didn't listen to advise of my friends and family to stay away from Tata Motors. I am annoyed and at the same time scared too that if this is the service and customer experience pre-purchase what is going to happen post purchase.??? Worth Mentioning my special Thanks to TATA Motors for spoiling my Diwali...