[Resolved]  Tata Motors — Tata venture ex (Diesel) this vehicle has been a cause of big agony for me

Address:

Bhiwani, Haryana

It is for your information that i own a vehicle of your company with following details

Vehicle Model : TATA VENTURE EX (DIESEL)
Year of Manufacture : 2012
Engine No. : 47IDT18BXYS19073
Chassis No. : MAT483539CYB02243
Seating Capacity : 8
Registration No. : HR 61 B 1379

It pains me to inform you that this vehicle has been a cause of big agony for me. I would rather say that purchasing this vehicle and trusting your brand name was my biggest mistake of life. It has so far covered the millage of around 40000 and this short run i have spent more than Rs. 1.5 Lacs on its repair since last one year despite being driven single handedly by me.
I took this vehicle on hire purchase agreement from TATA Moters Finance LTD have been paying installment on time but repairing cost incurred on this vehicle has burdened me a lot and now i am finding the payment of installment very difficult. I also approached Tridev Moters your authorised dealer in Bhiwani to get this vehicle exchanged for an another model of your vehicle.
But on hearing the vehicle name i want to exchange for a newer one they refused to entertain me during the telephonic conversation.

This is more disgusting to know that even your authorised showrooms have refused to exchange the vehicle of your brand. Multinational brands like Toyota and Maruti Suzuki are so conserned about customer satisfaction that when the discover even small anomalies in their products they recall them for free replacement of parts.

It is not expected from a brand like tata that it is so indifferent towards the apathy of its valued customer.
I hope you will take viable action to relive me from the pain and suffering. I am undergoing and hopefully direct your authorised dealers to accept my request.

Expecting a favorable response.

Yours Truly
Nikhil Sharma
[protected]
Bhiwani Haryana